Privacy Policy

Effective Date: [10/26/2026]
Last Updated: [10/26/2026]

Trilogy Fitness (“Trilogy,” “we,” “us”) operates the Trilogy Fitness mobile application (the “App”) and the website trilogyfitness.net. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Contact: Trilogy Fitness, Simsbury/Tariffville, Connecticut · info@trilogyfitness.net

1. Information We Collect

Information you provide

  • Account information: name, email address, and password when you create an account.

  • Membership and billing information: membership plan and purchase history. Payment card details are entered and processed directly by Stripe; we do not store full card numbers.

  • Profile and coaching information: goals, injury or health notes, and wellness or coaching journal entries that you choose to provide so your coaches can personalize your training.

  • Communications: messages you send to us, including support requests.

Information collected automatically

  • Device and app information such as device type, operating system, app version, and crash diagnostics.

  • Usage information such as screens viewed and features used, which helps us improve the App.

Information from parents or guardians

  • Members under 18 must have a youth account linked to a parent or guardian account. The parent or guardian manages the youth account and provides consent on the youth member’s behalf.

2. How We Use Information

We use your information to:

  • Create and manage your account and membership

  • Process payments and manage bookings and class attendance

  • Communicate with you about classes, programming, account activity, and studio updates

  • Maintain, secure, and improve the App

  • Comply with legal obligations

3. Service Providers

We share information only with service providers that help us operate Trilogy, and only as needed for those services. We do not sell your personal information, and we do not share it with third parties for their own advertising or marketing.

Provider Purpose: StripePayment processing, Arketa Class scheduling, booking, and membership management, Squarespace Website hosting and our website.

These providers are contractually required to protect your information and to use it only to provide services to us.

4. Health and Fitness Information

Workout logs, body measurements, and training progress may be considered health-related information. We use this information only to provide your training and coaching. We do not use it for advertising, and we do not sell it. We do not inegrate with Apple or Google Health related products or services.

5. Children’s Privacy

Trilogy does not knowingly collect personal information from children under 13 without parental consent. Members under 18 may use the App only through a youth account linked to a parent or guardian account. We do not allow children to create accounts on their own, and we do not knowingly collect personal information from children without a parent or guardian’s consent. If you believe a child has provided us information without appropriate consent, contact us at info@trilogyfitness.net and we will delete it.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or de-identify your personal information within [30] days, except where we must keep certain records for legal or financial reasons.

7. Your Choices and Account Deletion

You can access and update your profile information within the App. To delete your account: Open the App, go to Settings > Delete Account / email info@trilogyfitness.net from the email address on your account with the subject “Delete Account”. We will process your request and confirm when it is complete. Deleting your account removes your workout history and profile data, subject to the retention exceptions above.

You may also ask us to correct your information or to tell you what we hold about you by emailing info@trilogyfitness.net.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Data Location

Your information is processed and stored in the United States using our service providers’ infrastructure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date and, for material changes, notify you through the App or by email.

11. Contact Us

Trilogy Fitness
Simsbury/Tariffville, Connecticut
info@trilogyfitness.net